Returns and refunds

Our snacks are food products, so for hygiene and safety reasons we can't accept returns of opened packets or a change of mind once an order has been dispatched.

When we'll refund or replace

• The order arrived damaged, the wrong item was sent, or items are missing.
• The product is defective or past its best-before date on arrival.

Contact us within 7 days of delivery on 064 517 8508 or paaperbites@gmail.com with your order number and photos. We'll replace the items or refund you, including the original shipping cost, as required by the Consumer Protection Act.

Cancellations

You can cancel for a full refund at any time before your order is dispatched. Under the ECT Act (section 44) you may also cancel within 7 days of receiving goods, but this excludes perishable goods. If you cancel unopened goods, return shipping is for your account.

How refunds are paid

Refunds go back to the original payment method through our payment provider, normally within 5 to 10 business days.

Paaper Bites Garden Route (Pty) Ltd · Reg. 2026/715509/07 · Registered office: 158 Bergsigrylaan, Mossel Bay, Western Cape, 6520 · Collection (trading) address: 18A Gericke Road, Voorbaai, Mossel Bay · 064 517 8508 · paaperbites@gmail.com · Last updated: 14 October 2026